Privacy Policy

Scope Institute Pty Ltd (ABN 91 681 451 123), a division of Scope Healthcare, is committed to providing quality services to you. This policy outlines our ongoing obligations regarding how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). Where applicable, we also adhere to the requirements of the General Data Protection Regulation (GDPR) to protect personal data of individuals located in the European Union.

A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information is any information or opinion that identifies an individual. Examples of personal information we collect include:

  • Name, address, email address, phone number, and occupation
  • Date of birth, residency status
  • University details and AHPRA
  • Feedback and testimonials

This personal information is obtained in several ways, including:

  • Online Forms: Submitted through secure platforms (e.g., JotForm)
  • Phone Enquiries
  • Emails and other correspondence
  • Our website through the use of cookies and analytics tools (see Section 7)

We collect your personal information for the primary purpose of providing and managing our services, including course enrolment and administration. We may also use it for secondary purposes closely related to the primary purpose, such as sending updates and responding to inquiries. With your consent, we may use your information to inform you about our services or for marketing purposes.

You may unsubscribe from our mailing lists at any time by contacting us in writing.

Sensitive Information

We generally do not collect sensitive information unless required by law or with your consent. Sensitive information includes:

  • Racial or ethnic origin, religious or philosophical beliefs, political opinions, or health information

If we collect sensitive information, it will only be used:

  • For the primary purpose for which it was obtained
  • For a secondary purpose directly related to the primary purpose
  • With your consent or where required by law

Third Parties

Where reasonable and practicable, we will collect your personal information directly from you. However, we may also receive your information from third parties such as publicly available sources or other service providers. In such cases, we will take reasonable steps to inform you of the information received and its source.

Use and Disclosure of Personal Information

We use your personal information internally for administrative purposes, including:

  • Managing course enrolments and participation
  • Communicating with you about course updates and services
  • Publishing your feedback or testimonials (with only your first name, initial, and occupation)

We rely on third-party platforms such as JotForm and Monday.com to manage registration forms, workflows, and communication internally. These platforms only act as tools for our operations, and we do not share your personal information with them for their independent use or marketing purposes.

For payments, you will be directed to a secure payment portal (e.g., Stripe). We do not collect, process, or store your credit card details.

We may disclose your personal information if required by law or to protect our rights.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. These measures include:

  • Encrypted Servers: All data is stored on encrypted servers with strong security protocols.
  • Multifactor Authentication (MFA): Access to our systems is restricted to authorised personnel using MFA.

While we take reasonable care in selecting third-party platforms like JotForm and Monday.com, we do not control their internal security measures. These providers must comply with relevant privacy laws and industry standards, including the GDPR where applicable.

If your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. However, records related to course participation or services provided may be retained for a minimum of seven years as required by law.


Access to Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or outdated.

To request access or correction, please contact us in writing:

There is no fee for access requests. However, we may charge an administrative fee to provide a copy of your personal information.

We may require identification before releasing any personal information to ensure your privacy is protected.


Maintaining the Quality of Your Personal Information

It is important that your personal information is accurate and up to date. If you believe that any information we hold is incorrect or outdated, please notify us as soon as possible so we can update our records.


Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve user experience and analyse traffic.

  • Cookies: Small files stored on your device. You can manage your cookie preferences through your browser settings.
  • Google Analytics: We collect anonymised data, such as IP addresses and browser types, to monitor website performance and improve our services.
  • No Third-Party Sharing: We do not share your technical data with third parties for their marketing purposes.

International Data Transfers

While we store personal information primarily within Australia, some of our third-party service providers may process data overseas. In such cases, we ensure that appropriate safeguards are in place to meet the standards of the APPs and the GDPR.


Policy Updates

This Privacy Policy may change from time to time and will be available on our website. We encourage you to review this policy periodically to stay informed about how we manage your personal information.


Complaints and Dispute Resolution

If you have any concerns or complaints about our privacy practices, please contact us:

We will respond to your enquiry within 10 business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):


Consent

By providing your personal information to us, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.